Returns & Exchanges

At Cotopaxi, we want you to love your gear as much as the planet, so we offer a 60-day window for returns and exchanges on all items in their original, unworn condition. Our 'Gear for Good' promise ensures a seamless process while supporting our mission to reduce waste and fight poverty.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and shipping zip code to select the items you wish to send back.

• 2.
  Choose Your Method

  Select whether you would like to exchange your item for a different color or size, receive store credit, or get a full refund to your original payment method.

• 3.
  Pack and Label

  Print your prepaid return shipping label and securely pack your items, preferably in the original reusable shipping mailer to minimize environmental impact.

• 4.
  Drop Off and Track

  Hand your package to the designated carrier and keep your tracking number; we will process your refund or exchange within 5-10 business days of receipt.